IMPORTANT MESSAGE - CHANGE OF IT CLINICAL SYSTEM 23 JUNE 2017
The practice is upgrading its clinical system. Our new system will greatly enhance functionality for our clinical and administrative staff, provide more flexibility with our appointments scheduling, allow greater integrated working with other healthcare agencies reducing duplication and improving patient safety.
There will be a 1 week period before our go live date where the practice will be unable to complete a number of tasks (as all patient data from our current clinical system will be migrated across to the new system on 15 June and there will be another period of testing to ensure data migration has occurred correctly before our new system goes live on 23 June) and therefore neither system will be up to date. Any records accessed or work completed during this period will need to be transferred by practice staff to the new system once live on 23 June, which will obviously be labour intensive for the practice and some services will be switched off during this time. All electronic communications will also be down during this period.
The practice will not be able to complete the following tasks:
- Issue repeat prescriptions (patients who require repeat prescription items from 14 -23 June will need to ensure they request these before these dates to ensure they receive their medication).
- Send prescriptions electronically to pharmacies for the period 14-23 June (Local pharmacies will be notified).
- Register any new patients.
- Receive electronic letters for the period 14-23 June (i.e. out of hours, discharge and clinic letters). The practice will during this time receive hard copies and will process them as usual but these cannot be scanned onto individual records until we go live onto the new system so only urgent requests will be progressed.
- Receive electronic pathology/radiology/microbiology results for the period 14-23 June. Again the practice will receive urgent paper results which need actioning and all other results will be processed once the new system is live. We will therefore be limiting blood appointments during w/c 12 June and there will be no blood test clinic or appointments w/c 19 June to reduce the increased level of workload once live. Those patients who need these doing urgently will be managed as normal.
Patient online will be turned off on 12 June as patients will not be able to order prescriptions online nor book appointments. As we are moving to a completely different clinical system, patients who currently use this facility will need to re-register as we cannot transfer their accounts over. This is due to the fact the new clinical system places greater security requirements on passwords. We are therefore asking patients to wait until w/c 12 July before attending the surgery to re-register. Once our new system is live, patients will use one web address to access patient online (as opposed to the three different ones they can use to access patient online currently). The web address and link to the new patient online service will be updated on our website once we are live.
Booking of appointments will only be available for 1 week after 23 June as all rotas and pre-booked appointments need to be manually rebooked onto the new system. We will therefore be asking patients to wait until the new system is live (and not all call on 23 June) before booking a routine appointment. Urgent appointments will be managed as normal.
The practice will not be able to prepare the new clinical system before our go live date on 23 June, so therefore a large amount of work will be carried out that day. We apologise in advance for any disruption.
SURGERY CLOSURE - TRAINING AFTERNOON
The practice will be closed from 12.00 pm on Thursday 29 June 2017 for training.
There is still an urgent service available should you need to access healthcare during the afternoon and if you do need NHS help during this time please call 111.
Click here to view our practice area, once open please input your postcode where indicated and press 'check if postcode is in catchment area'. If your postcode is not in our practice area, you will need to register at another GP surgery.
From 2015, practices could allow patients who live or move outside of the practice area, to register as an out of area patient and patients could be seen at any GP who participated in the scheme. This is a voluntary scheme to which the practice does not have to participate.
Due to the number of new housing developments within our practice area, we have decided not to participate in the voluntary scheme in order to ensure that we offer the best possible service to patients within our area. Unfortunately this means that patients, who live or move outside our practice boundary, will be asked to find a new GP or be removed by Primary Care Support England if they suspect a patient has moved.
The practice has recently undergone a focused inspection and our report is now available to view. Please click here.
Accountable/Named GP For All Patients
The Practice is required by the Government under the terms of the latest GP contract to allocate all patients a named accountable GP (identified as your usual GP on your medical records).
Please note there is no need to telephone the Practice, it is for information only. Please feel free to ask the reception staff when you next visit the Surgery of who your named doctor is.
Our named Accountable GP's at the Practice are Dr G Harrison, Dr S Chubb, Dr H Turner, Dr L Boyle, Dr I Shaikh.
Where a patient expresses a preference as to which GP they have been assigned, the Practice will make reasonable efforts to accommodate this request.
Having a Name Accountable GP does not prevent you seeing any other doctor in the Practice.
The Self Care Forum
It is now winter and we are seeing many people with the common cold, who could manage themselves. Please have a look at the 'Self Care Forum' for help with conditions such as low back pain and coughs. A great self-help resource for common ailments.
At Spa Surgery, located in Boston Spa Village, the Doctors and Nurses take pride in offering the highest standard of patient-centred healthcare.
We run clinics for chronic disease care and offer a variety of medical services such as: Antenatal and postnatal care; joint injections; childhood vaccinations; HGV medicals and well-person check-ups.
There is disabled access at the surgery; if you find stairs difficult, please request to see the doctor of your choice downstairs.
Spa Surgery supports WiSE - Please click below for link to website
(Site updated 20/06/2017)