The Friends and Family Test (FFT) is a quick and simple patient feedback tool, to tell us how satisfied or dissatisfied you have been with your treatment or care at the surgery.
What Will We Do With The Results?
The information will give us valuable feedback on what you think of the care and treatment you have received. This will help us to improve the experience for patients in the future.
Here are our results from April:
Here are some of the comments we received:
Some of the areas we could do better:
Here are some of the comments we received:
No wait, and the nurse was friendly
Very supportive, empathetic doctor. Willing to listen & didn’t feel rushed.
Quick to answer the phone, appointment the next day, seen on time. Everyone very pleasant
After sending an outline of my issue via e-reception, I received an offer of an appointment very quickly and was able to have a thorough, helpful conversation with a doctor on the same day.
Dr Bond always puts me at ease. As did the HCA assisting her. She is clinically and technically very good.
James was very helpful & he explained everything carefully.
The lady who took my blood was really good and got me in 15 minutes early
I felt listened to and appropriate advice given
I always receive excellent service at Boston spa surgery. The doctors that I speak to are extremely helpful, considered and knowledgeable. The other staff are always polite and good to deal with. I can always get an appointment.
You are all Amazing thank you